-
+ - COVID-19 FAQs
+ - Are stores being closed due to COVID-19? If so, which ones?
Yes, many of our stores are closed to ensure the health and safety of our customers and community. Please see the Burberry Store Locator for the most up-to-date information.
+ - Will you continue to ship to countries affected by COVID-19?
Yes, but we are experiencing slight delays in shipping to and from countries under quarantine. You will be contacted by Customer Service if there are any changes to delivery lead times.
+ -How do I contact Customer Service?
Contact us by phone, via email, or through LiveChat, Twitter or Apple Business Chat 24 hours a day, seven days a week.
+ -Will my order be delayed?
Please refer to the product and checkout pages for the most up-to-date information on shipping times or visit our shipping page for further information.
+ - Am I safe purchasing pieces made in or shipped from countries affected by COVID-19?
To ensure the safety of our customers, we follow the most up-to-date advice from the World Health Organisation (WHO). The WHO has advised that it is safe to receive all packages, as the risk of contracting the virus from a package that has travelled and been exposed to different temperatures is low. Visit the WHO website for more information.
+ -Will I be required to sign for my delivery?
The following countries do not require a signature on delivery: Australia, Canada, China, Hong Kong, Japan, Macau, Malaysia, South Korea and Taiwan. If delivering outside of these countries, a signature will be required.
+ -In stores that are reopening, what safety precautions are being taken?
We will be maintaining a lighter customer presence in store and ensuring that customers keep a social distance of at least two metres. Customers are advised to sanitise their hands before entry at our designated sanitation points and employees will be provided with personal protection equipment. Regular and thorough cleaning will take place, and in stores where lifts are available, only one customer or group can enter the lift at a time.
If you are experiencing shopping difficulties resulting from COVID-19, please see our frequently asked questions below before contacting Customer Service. We are currently experiencing increased demand and wait times may be longer than usual.
Many of our stores are currently closed as we support efforts to stop the spread of COVID-19. We remain at your service through Burberry.com, Customer Service and our social channels – offering services including virtual gifting and styling advice and free delivery and returns. Learn more about our services here.
We apologise for any inconvenience caused and thank you for your patience.